Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale:
- Short Tours: for full day and half-day tours, a refund will be made up to 48 hours prior to tour departure date and time. Cancellation within 2 calendar days before the services begin you will be charged a 100% cancellation fee (no refund).
- Multiday tours – Packages: for Multiday tours or packages you can cancel your reservation up to 14 days before the tour – package begin. No refund will be issued for cancellations made less than 14 days befor the start of the tour – package.
- Private tours & Special request tours:
– Cancellation more than 30 calendar days before the services begin , Full Refund.
– Cancellation between 30 to 16 calendar days before services begin : You will be charged 10% cancellation fee.
– Cancellation between 15 to 7 calendar days or less before the service : you will be charged a 50% cancellation fee .
– Cancellation between 6 to the day of the services or after : You will be charged a 100% cancellation fee (no refund).